Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free return process. Please read the following conditions carefully.
Return Window
You have 30 calendar days from the date your order is delivered to initiate a return. After 30 days, unfortunately we cannot accept a return request.
Eligibility Criteria
To qualify for a return, items must meet the following requirements:
- Unused and Unworn: The product must be in its original, resalable condition—free from stains, odors, wear marks, and damage not originally present.
- Original Packaging: All original tags, labels, and packaging must be intact and included. Items returned without their original box or protective wrapping may be rejected.
- Quality Issues: If you receive an item with a manufacturing defect or that is significantly not as described, it qualifies for a full return or exchange. Please notify us immediately with photographic evidence.
The following items are final sale and non-returnable: intimate apparel, swimwear (if the hygiene strip has been removed), gift cards, and any items marked “Clearance” or “Final Sale” at the time of purchase.
How to Initiate a Return
- Contact our Customer Service team at info@bapaeeshop.it.com with your order number and the reason for return.
- Our team will review your request within 1 business day and, if approved, provide you with a pre-paid return shipping label.
- Pack the item securely in its original packaging, affix the label, and drop it off at the designated carrier’s location.
Return Shipping Costs
We cover all return shipping charges. Returns are completely free. We will provide a pre-paid, trackable return label. There are no restocking fees, and no hidden charges of any kind.
Return Address
All returns must be shipped to our physical returns center:
Bapee Shop Returns
316 Siler Hill Rd, Corbin, KY 40701, United States
Refund Process
Once your returned package is received at our facility, it will be inspected within 1 to 2 business days. We will notify you via email when the inspection is complete and whether the refund has been approved.
- Refund Initiation: Approved refunds are processed within 1–2 business days after inspection.
- Refund Timeline to Your Account: After we initiate the refund, it may take an additional 7 to 10 business days for the funds to appear on your original payment method, depending on your bank or card issuer’s processing time.
- Refund Method: Refunds will be issued exclusively to the original payment method used (Visa, MasterCard, or PayPal). Cash refunds cannot be provided.
Exchanges
We do not process direct exchanges at this time. If you need a different size, color, or style, please return your original item following the above policy and place a new order for the desired item. The refund for your return will be processed independently.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrectly shipped item, please contact us within 48 hours of delivery. Include clear photos of the issue. We will arrange a free return or reshipment and cover all associated costs.